Privacy Policy mytown33

This Privacy Policy describes mytown33's privacy practices regarding the collection, use, storage and disclosure of personal information collected from users of the mytown33 platform at mytown33.one. By registering or continuing to use our services, you agree to the terms outlined in this policy.

mytown33 operates under international licensing and is bound by globally recognised data protection standards. We regard privacy not merely as a legal obligation, but as a moral responsibility to every member who trusts us with their information.

1. Information We Collect

In running the platform's operations, mytown33 collects various categories of information depending on how you interact with our services. This information is divided into three main groups:

a) Account Registration Information

• Full name as per identity card (MyKad) or passport
• An active and verifiable email address
• Malaysian mobile phone number
• Date of birth — for age verification of 21 years and above
• Username and password in a protected format

b) Financial Information

• Bank account details for FPX and DuitNow processing
• Registered e-wallet numbers (Touch 'n Go eWallet, ShopeePay)
• Crypto wallet address for USDT, BTC or ETH deposits and withdrawals
• Transaction history records for deposits and withdrawals

c) Technical & Usage Information

• IP address and type of device used
• Session data — login times, session duration, pages visited
• Browser and operating system information
• General geolocation data (country/region only, not exact coordinates)

2. How We Use Your Information

The information collected is used solely for legitimate and necessary purposes. mytown33 does not use your personal data for purposes unrelated to the delivery of its services.

• Creating and verifying new member accounts
• Processing deposits and withdrawals safely and accurately
• Identifying and preventing fraudulent activity or money laundering
• Complying with international licensing requirements including Know Your Customer (KYC) procedures
• Sending important account-related notifications, promotions and security alerts
• Improving platform functionality and performance based on usage patterns
• Providing effective customer support via live chat and email
• Ensuring age limit compliance — this platform is for individuals aged 21 and above only

3. Data Storage & Security

mytown33 implements technical and organisational security measures equivalent to online financial industry standards to protect your personal data from unauthorised access, loss or misuse.

• 256-bit SSL encryption for all data in transit between your browser and our servers
• Passwords stored in bcrypt hash format — no one can view your original password
• Servers housed in ISO 27001-certified data centres with strict physical access controls
• Regular security audits by internal and external cybersecurity teams
• Separation of financial data from user profile data at the database level
• 24-hour system monitoring to detect any unusual activity

Your personal data is retained for the duration your account is active, plus the period required by international licensing laws following account closure. Once the retention period ends, data will be securely deleted.

4. Data Sharing & Disclosure

mytown33 does not share your personal information with outside parties except in the following circumstances, and only to the extent necessary:

Payment Service Providers

To process transactions via FPX, DuitNow, Touch 'n Go eWallet, ShopeePay and crypto, the necessary transaction information is shared with the respective providers. These providers are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.

Legal Requirements

In situations where a competent authority issues a valid court order or an official request that complies with legal procedures, mytown33 may be required to disclose certain information. We will notify you if permitted to do so.

Technology Providers

Technology partners that provide infrastructure such as cloud services, analytics and security may have limited access to certain data as part of their service agreements with mytown33. This access is restricted to technical necessity only.

5. Cookies & Tracking Technologies

mytown33 uses several types of cookies and tracking technologies to ensure the platform functions properly and delivers a relevant experience to you.

• Session Cookies: Required to maintain your login status during an active session. These cookies are automatically deleted when you log out or close your browser.
• Preference Cookies: Store settings such as your preferred language and page display. This improves ease of use without needing to repeat settings each time.
• Analytics Cookies: Help us understand how users interact with the platform so improvements can be made. Analytics data is collected in aggregate form and does not identify individuals.
• Security Cookies: Used to detect suspicious login attempts and protect your account from unauthorised access.

You can control or delete cookies through your browser settings. Please note that blocking all cookies may affect certain platform functions, including the ability to remain logged in.

6. Your Rights Regarding Personal Data

As a mytown33 member, you have the following rights regarding the personal data we hold:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any information is inaccurate or outdated, you have the right to request prompt correction.
• Right to Erasure: You may request deletion of your account and personal data, subject to mandatory retention requirements under international licensing.
• Right to Restrict Processing: In certain situations, you may request that we limit the processing of your data while a query or dispute is being resolved.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform if required.

To exercise any of these rights, please contact our customer support team via live chat or email at [email protected]. We will process your request within a reasonable time and in accordance with security verification procedure requirements.

7. Child Protection and Age Limit

mytown33 is a platform intended solely for individuals aged 21 and above. We take this age limit protection obligation seriously.

• The registration process requires date of birth and identity verification
• mytown33 does not knowingly collect personal data of underage children
• If we find that an account has been registered by an individual below the required age, the account will be suspended immediately and the related data will be deleted.
• If you suspect that someone underage is using this platform, please report it to our team via live chat or email.

8. Changes to This Privacy Policy

mytown33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in service practices, legal requirements, or operational needs. Any material changes will be communicated to you through:

• An email notification to the address registered in your account
• A prominent notice on the mytown33 platform homepage
• An updated effective date at the top of this document

Your continued use of the mytown33 platform after the effective date of a new version of the Privacy Policy constitutes acceptance of the updated terms. We encourage you to review this page periodically.

9. Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us through any of the following channels:

• Email: [email protected] — response within a reasonable time
• Live Chat: Available 24 hours a day, 7 days a week in Malay and English

Our privacy team is ready to help you understand your rights and ensure your data is handled with full integrity and professionalism.