Terms & Conditions mytown33

1. Introduction

These Terms and Conditions constitute a legally binding agreement between the user (hereinafter referred to as "User" or "You") and mytown33 (hereinafter referred to as "Platform" or "We"), regarding the use of the mytown33.one website and all services provided on it.

By registering an account, accessing, or using any part of the mytown33 platform, you are deemed to have read, understood, and agreed to be bound by all terms stated in this document, including the Privacy Policy and Responsible Gambling Policy which form part of this agreement.

mytown33 operates under international licensing and complies with the user protection standards set by the relevant regulatory body. This platform is intended solely for entertainment purposes and not as a source of income.

2. Definitions

In the context of these Terms and Conditions, the following words and phrases carry the meanings stated:

• "Account" refers to a registered user account created on the mytown33 platform.
• "Balance" refers to the total amount of funds in a user's account at any given time, including real money and bonus funds.
• "Bonus" refers to additional credit amounts granted by mytown33 based on the conditions of the applicable promotion.
• "Wagering Requirement" refers to the number of times the bonus amount must be wagered before a withdrawal is permitted.
• "Deposit" refers to the process of adding funds to a mytown33 account through an accepted payment method.
• "Withdrawal" refers to the process of transferring funds from the account balance to the user's chosen payment method.
• "Services" refers to all gaming products, platform features, and customer support provided by mytown33.

3. Account Eligibility and Registration

3.1 Age Requirement

Use of the mytown33 platform is restricted to individuals who have reached the age of 21 and above. This is an absolute condition that cannot be waived under any circumstances. mytown33 reserves the right to request age verification documents at any time, including a copy of MyKad or a valid identification document.

3.2 One Account Per User

Each individual is only permitted to hold one active account on the mytown33 platform. Holding multiple accounts by one individual, whether under the same or different names, is prohibited and will result in the suspension of all related accounts.

3.3 Accuracy of Registration Details

Users are responsible for ensuring that all information provided during registration is accurate, complete, and up to date. Information that must be kept current includes full name, identity card number, mobile phone number, and email address. Any changes to information must be communicated to mytown33 customer support in a timely manner.

3.4 Account Security

Users are fully responsible for the confidentiality of their password and all activity that occurs under their account. Sharing login details with any other party is prohibited. If you suspect any unauthorised activity in your account, contact the mytown33 customer support team immediately.

4. Deposits and Payment Methods

4.1 Accepted Payment Methods

mytown33 accepts deposits through the following payment methods:

• Touch 'n Go eWallet
• DuitNow (direct transfer)
• Online banking via FPX (including major Malaysian banks)
• ShopeePay
• Cryptocurrency — USDT, BTC, ETH

4.2 Minimum Deposit Limit

The minimum deposit amount for all payment methods is RM10. No additional charges are imposed by mytown33 for successful deposit transactions.

4.3 Verification and Processing

Deposits via FPX, DuitNow, and e-wallets are generally credited to the user's account shortly after transaction confirmation by the relevant payment provider. Cryptocurrency deposits are subject to the confirmation time of the relevant blockchain network.

5. Withdrawals

5.1 Minimum Withdrawal Limit

The minimum withdrawal amount is RM100. Withdrawal requests below this amount will not be processed.

5.2 Processing Time

Approved withdrawals will be processed within 15 minutes to 2 hours. This processing time is subject to the security checks required by mytown33 and the availability of the relevant payment system.

5.3 Withdrawal Conditions

Before a withdrawal request can be processed, users must ensure the following:

• Identity verification (KYC) has been completed.
• All bonus-related wagering requirements have been fully met.
• The account is not under review or suspension status.
• The chosen withdrawal method is consistent with the deposit method used.

5.4 Right of Review

mytown33 reserves the right to carry out additional security checks on withdrawal requests where deemed necessary. This includes requesting supporting documents for identity verification and source of funds purposes.

6. Bonuses and Promotions

6.1 Welcome Bonus

mytown33 offers a welcome bonus of 150% of the first deposit, up to a maximum of RM300. The wagering requirement for this bonus is 15 times the bonus amount received.

As an example of the exact calculation:

• Deposit RM100 → Bonus RM150 → Balance RM250 → Total wagering required: RM150 × 15 = RM2,250
• Deposit RM600 → Bonus RM300 → Balance RM900 → Total wagering required: RM300 × 15 = RM4,500

6.2 Wagering Requirements

Wagering requirement means the user must use the bonus amount to play until the specified total wagering amount is reached before any winnings from that bonus money can be withdrawn as real money. The original deposit amount can be withdrawn without being subject to the bonus wagering requirements.

6.3 Other Promotions

Other promotions such as weekly cashback, birthday bonus, referral bonus, and reload promotions are subject to the specific terms published alongside the respective promotion. mytown33 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

6.4 VIP Programme

The mytown33 VIP programme offers weekly cashback that increases according to membership tier. There are five VIP tiers: Bronze (cashback up to 0.2%), Silver (up to 0.5%), Gold (up to 0.7%), Platinum (up to 1.0%), and Diamond (up to 1.2%). Tier advancement depends on the user's activity and level of engagement on the platform.

6.5 Bonus Abuse Prevention

Any attempt to abuse the bonus system, including through hedging, use of multiple accounts, or other methods intended to manipulate wagering requirements, will result in bonus cancellation and account suspension.

7. Game Rules

7.1 Acceptance of Game Results

All game outcomes generated by the mytown33 system are final and cannot be disputed, except in cases where there is clear evidence of a verifiable technical failure.

7.2 Technical Failures

In the event of a technical disruption, loss of internet connection, or system error during a gaming session, mytown33 is not responsible for any losses incurred. However, such cases will be investigated and handled in accordance with internal technical review policy.

7.3 Fraudulent Activity

The use of automated software, bots, or any unauthorised method to gain an unfair advantage in games is strictly prohibited. mytown33 uses fraud detection technology that continuously monitors gaming activity.

8. Privacy Policy and Data Protection

The collection, storage, and processing of users' personal data by mytown33 is subject to the Privacy Policy, which forms part of this agreement. Users are advised to read the Privacy Policy carefully.

mytown33 uses encryption technology to protect users' personal data and financial information. User data will not be shared with third parties without the user's consent, except where required by law or the relevant regulatory authority.

For more information on how we handle your personal data, please refer to the mytown33 Privacy Policy.

9. Responsible Gambling

mytown33 takes responsible gambling seriously. This platform is designed for entertainment purposes and is not a solution to financial problems. We encourage all users to play within their own means.

9.1 Self-Imposed Deposit Limits

Users may set daily, weekly, or monthly deposit limits through account settings or by contacting customer support. These limits are designed to help users manage their gaming spending responsibly.

9.2 Self-Exclusion

If you need a break from gambling activity, mytown33 provides a self-exclusion option for a specified period. To activate this feature, contact our customer support via live chat or email.

For more information on responsible gambling resources and tools, please visit our Responsible Gambling page.

10. Account Closure and Suspension

10.1 Closure by User

Users have the right to close their account at any time by contacting mytown33 customer support. Any remaining real money balance will be returned to the user once the review process has been completed, subject to all relevant withdrawal conditions having been met.

10.2 Closure or Suspension by mytown33

mytown33 reserves the right to close or suspend a user's account in the following circumstances:

• Violation of any part of these Terms and Conditions.
• Ownership of multiple accounts by a single individual.
• Fraud, attempted fraud, or money laundering.
• Abuse of the bonus or promotion system.
• The user is found to be under 21 years of age.
• Instructions from a legal authority or regulatory body.

In the above cases involving fraud or serious violations, mytown33 reserves the right to fully forfeit the balance in the account concerned.

11. Limitation of Liability

To the extent permitted by applicable law, mytown33 is not liable for any direct, indirect, consequential, or special losses arising from the use of this platform, including but not limited to:

• Loss of anticipated profits or winnings.
• Service disruption due to technical issues beyond mytown33's control.
• Losses arising from unauthorised third-party access to a user's account.
• Any financial decisions made based on information on this platform.

mytown33's maximum liability to any user is limited to the amount deposited by that user in the 30 days prior to the claim being made.

12. Amendments to Terms and Governing Law

12.1 Right to Amend

mytown33 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments will take effect immediately upon publication on mytown33.one. Users are responsible for reviewing these terms periodically.

12.2 Notification of Amendments

For amendments considered material, mytown33 will endeavour to notify users via their registered email or in-platform notification. Continued use of the platform after an amendment is published will be considered acceptance of the amended terms.

12.3 Governing Law and Jurisdiction

This agreement is governed and interpreted in accordance with the international licensing under which mytown33 operates. Any disputes arising will be resolved through the dispute resolution procedures set by the relevant regulatory body.

12.4 Severability

If any provision of these Terms and Conditions is found to be invalid, unenforceable, or in conflict with applicable law, only that provision will be void, and the remaining provisions of this document will continue in full force and effect.